Dispute Resolution

If you have any complaints or concerns arising from your use of the Website, including any concerns about material which appears on the Website, please in the first instance contact [email protected], where a dedicated member of our team of Customer Service Representatives will handle your complaint. If your complaint cannot be resolved to your satisfaction by our Customer Service Representative, you may request in writing to [email protected] that the complaint be escalated to a Customer Service Manager.

We prefer to deal with disputes internally in accordance with the above procedure. If you are not satisfied with the resolution of your complaint, you can also direct your complaint to the Dispute Resolution Office (DRO). Complaints must be submitted not less than seven days and not more than six months after the date on which the subject of the complaint first arose. To contact the DRO, CLICK HERE.